Analyst Epic Application II

Role Overview

• Responsible for configuring, modifying, testing, and maintaining software applications
• Builds collaborative relationships with hospital leadership, clinical department users, IS and other corporate departments
• Assigned to more complex build and configuration tasks and resolve advance issues
• Provides second-tier support to end users for reliable application system availability and performance
• Designs, verifies, documents, amends and refactors complex software configurations for deployment
• Contributes to the selection of software configuration methods, tools and techniques
• Applies agreed standards and tools
• Participates in reviews of own work and leads reviews of colleagues' work
• Investigates and resolves issues relating to applications
• Follows agreed procedures to identify and resolve issues with applications
• Uses application management software and tools to collect agreed performance statistics
• Carries out agreed applications maintenance tasks
• Develops and executes test plans and test cases
• Collaborates across parties involved in product, systems or service design and development for comprehensive test coverage
• Analyses and reports on test activities, results, issues and risks, including the work of others
• Evaluates design options and prototypes to obtain user feedback
• Selects appropriate tools and techniques to evaluate user experiences of systems, products, services or devices
• Ensures incidents are handled according to agreed procedures
• Prioritizes and diagnoses incidents
• Investigates causes of incidents and seeks resolution
• Escalates unresolved incidents
• Documents and closes resolved incidents
• Contributes to testing and improving incident management procedures
• May be part of an after-hours on-call rotation

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience
• Epic Certification
• Epic Systems
• Relevant Experience (2 Years)
• Application Configuration
• Applications Support
• Application Testing
• Clinical Applications
• Cross-Departmental Collaboration
• End User Support
• Epic EHR
• IT Documentation
• Relationship Building
• Resolution Management
• System Integrity

Benefits

• Up to 22 days of vacation
• 10 recognized holidays
• Sick time
• Competitive health insurance packages with priority appointments and lower copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee and university contributions starting at 7%
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child
• Family care resources for continued childcare needs
• Coverage of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.