Implements infrastructure to include capacity planning, high available systems, disaster recovery plans, system maintenance/patching plans, system backup plans, system performance, system documentation, and system alerts to ensure business continuity and data security.
Mentors associate level staff.
Monitors and works support queue.
Conducts hardware and software deployment, upgrades, patching, backup, and recovery.
Performs a variety of tasks associated with the installation, maintenance, security and repair of hardware and software.
Performs infrastructure and application documentation.
Reviews systems and practices to ensure compliance with procedures and standards.
Provides technical support for problems and changes.
Mentors and trains others on team.
Manages complex infrastructure projects.
Resolves and reports on issues.
Performs other duties as assigned.

Bachelor's degree in computer science or related field, or equivalent years of experience and education
Three years' experience within area of discipline
Ability to create clear documentation and follow established workflows
Strong process discipline
Understanding of ServiceNow or structured ticket management
Exposure to Azure, Active Directory, security tools, and Intune (helpful, not required)

Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Systems Administrator

Key skills