Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts
Communicating with our customers, designated emergency contacts, at a school district to relay important information
Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner
Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe
Recording and maintaining concise notes regarding each incident in Salesforce CRM
Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy
Working closely with department leadership to develop processes and procedures to reach company goals
Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team
Operating as a single contributor on a team with a high level of ownership of individual outcomes

Experience using a variety of desktop and web-based applications. We use Salesforce, Service Cloud, Slack and Sling here at Gaggle
Experience in crisis management, child advocacy, content moderation, or a related field or degree
A strong comfort level in communicating sensitive information through email, text, and phone to convey the seriousness of a situation
The ability to stay focused on the same task for long uninterrupted periods. You must be able to process large amounts of content quickly and accurately
A passion for reading. You will read a lot of material as you review and analyze student content, so excellent reading comprehension is important
Confidence to operate independently and autonomously within a virtual team environment and the ability to reach goals with minimal supervision
A high degree of ownership of individual outcomes and contribution to the department and company goals.
A passion for continuous improvement and a willingness to manage change with grace
Fluency in Spanish is a plus

PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
Dental insurance (including orthodontia) through Guardian
Vision insurance through BCBS/EyeMed
HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
401(k) plan with immediate vesting and a 4% company contribution with each paycheck
Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
Flexible PTO
Generous, 100% to 70% paid leave plans, up to 90 days
Pet Insurance
Discount Program
Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues

Operations Safety Analyst – Trust & Safety

Key skills