Lead design, build, and configuration of Epic Research
Strong Epic build experience
Strong analytical, organizational, and problem-solving skills
Works closely with stakeholders and other DTP teams to ensure the Epic system meets the needs of our research community
Excellent verbal and written communication abilities
Capacity to work effectively with both technical and non-technical stakeholders
Assist with Incident queue management in ServiceNow from receiving issues reported by users, to completing required build changes, and following-through with change management, issue resolution with user
Create and maintain comprehensive system build documentation, decision logs to ensure transparency and continuity, tipsheets for end user
Create and maintain test scripts for unit, integration and UAT testing
Execute testing and manage timely resolution of defects, issues, optimization requests

Epic Research certification
Multiple certifications are a welcome with focus on Epic Research, Epic Ambulatory, Epic Beacon, Epic Professional Billing, Epic Hospital Billing, Epic MyChart
Minimum of 4-5 years of hands-on experience as an Epic Analyst, Builder, Technical Specialist, or Consultant in a hospital or integrated healthcare environment REQUIRED
Experience with Epic reporting tools (e.g., Clarity, Caboodle, SlicerDicer) PREFERRED
Experience with ServiceNow ticketing system PREFERRED
In-depth knowledge of clinical or operational workflows in Research Community and related applications PREFERRED
Strong problem-solving and analytical skills
Excellent communication and collaboration skills
Ability to work independently and manage multiple projects simultaneously

Epic Research Analyst

Key skills