Respond to incoming requests made via web, email, or phone within agreed-upon levels
Identify and organize tickets and internal initiatives according to priority
Update and maintain internal process documentation
Configure, maintain and troubleshoot corporate environments and applications
Provide technical support and training for colleagues
Collaborate with engineering, leadership, and cross-functional team members
Participate in on-call rotation and ensure uptime of services

Proven ability to work effectively independently and with a team
Excellent customer service skills
Strong English communication both verbally and in writing
Detail-oriented and strong troubleshooting skills
Ability to organize and prioritize tasks
Experience working in fast-paced environments
Knowledge of security principles and best practices
Experience managing cloud environments (Microsoft Azure preferred)
Experience managing Atlassian Jira/Confluence
Experience with Enterprise Identity and Access Management (Entra ID / Azure AD, Active Directory)
Experience with Windows 10/11 / Windows Server / Mac OSX / Linux
Advanced knowledge of computer setup, support, and networking principles
Prior experience with infrastructure and application monitoring tools
Knowledge of Microsoft 365 Suite (Exchange Online, Outlook, Office applications)

Senior Infrastructure Engineer

Key skills