About this role

Responsible for supporting customers during project implementation as well as after go-live
Manage and resolve support cases by coordinating with teams and customers
Manage projects by overseeing deadlines, documentation, and coordination among teams and clients
Takes ownership of assigned work, proactively communicating with customers and internal stakeholders while escalating risks on time
Conveys decisions clearly and professionally, building customer trust through reliable follow-up

Minimum of 4 years working in ERP/vertical implementation and L2/L3 support
Demonstrated experience working with ERP/CRM/vertical customer support, software support or consultancy experience
Familiar with project management (Prince2/PMP)
Desirable: Experience in ABS products and/or production, hospitality or textile rental industry experience
Laundry industry processes knowledge
Familiar with BI, SQL, web/portal, mobile apps, and UHF/RFID
Prince2/PMP experience
Languages: English (B2/C1 fluent), Spanish (B2/C1 fluent)
European Union citizen; otherwise, a valid job permit is mandatory

Business & Service Consultant

Key skills