Drive product adoption and engagement across assigned accounts, helping customers realize measurable value
Partner with customers to develop and execute success plans that increase usage and strengthen long-term relationships
Deliver impactful enablement through training, consultations, and best-practice guidance, including GenAI usage
Use customer insights and usage data to identify growth opportunities and recommend targeted engagement strategies
Build strong customer advocacy through champions, case studies, and testimonials
Influence product direction by surfacing customer feedback, use cases, and market insights
Lead onboarding and rollout strategies to ensure successful implementation and long-term adoption
Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes

2+ years’ experience practicing law in a top-tier law firm or in-house corporate legal team, or 5+ years’ experience in Consulting, Customer Success, or a related SaaS role
Proven ability to deliver high-quality work at pace with measurable outcomes
Strong communication and presentation skills, with the ability to engage diverse stakeholders
Consultative mindset with the ability to influence customers and guide best practices
Self-motivated and adaptable in a fast-changing technology environment
Experience working cross-functionally and managing stakeholder feedback effectively
Experience working in LegalTech or with legal workflows (nice-to-have)

Solutions Consultant

Key skills