Incident manager during critical production events, ensuring timely communication, documentation and resolution
Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and general end-users
Support enterprise components and proprietary applications
Support application running in an AWS cloud environment
Monitor, troubleshoot, and resolve issues across FIX sessions, order routing, trade capture, downstream processing and real-time components
Perform real-time analysis of latency-related events
Address user tickets on entitlement, configuration changes, and workflow enhancements
Analyze recurring issues to identify root causes and opportunities for automation and process improvement
Partner with development to reproduce, escalate, and drive fixes for bugs and defects
Analyze infrastructure issues and requests, propose solutions, and collaborate with IT teams
Serve as an SME and escalation point for support engineers and cross-functional teams
24/7 Follow the Sun support model, including Holiday coverage and weekend rotation

Bachelor’s Degree with a Technical focus or equivalent certifications
Minimum 10 years of App Support experience in FinTech
Minimum 5 years of experience supporting applications running in AWS and Kubernetes
Strong proficiency with Linux, shell scripting, SQL, Python and log analysis
Experience with ELK and APM or an alternative log aggregation and analytics tools
Expert understanding of FIX Protocol (4.x), session management, and trade lifecycle
Experience supporting FIX engine with Electronic Trading, Order Management system and straight-through processing (STP)
Experience supporting QuickFIX implementation
Experience in supporting multi-asset class OMS order and trade flows such as Charles River, Enfusion, Blackrock Aladdin or Bloomberg EMSX
Experience in hedge fund, asset management, or electronic trading environments
Strong analytical and problem-solving skills

Senior Application Support Engineer

Key skills