Principal AI Architect

Role Overview

• Define and drive the target-state architecture across a broad ecosystem of platforms and products that power Consumer Operations
• Partner closely with Engineering, Business, and Product leaders to design and deliver GenAI-driven, agentic architectures that elevate performance, reduce complexity, and transform customer and agent experiences
• Lead the evolution from traditional deterministic systems to intelligent, autonomous, and semi-autonomous agent ecosystems
• Embed GenAI and autonomous agents to augment decision-making, improve productivity, and enhance customer engagement
• Design intent-driven, context-aware platforms that continuously learn and optimize outcomes
• Establish scalable patterns for trust, governance, explainability, and responsible AI in regulated environments
• Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, enterprise technological environment, organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions
• Promote a data-driven culture and drive architecture led-innovation. Lead architecture alignment for AI, GenAI, and Agentic AI solutions with Model Risk Management (MRM) and Artificial Intelligence Risk Review (AIRR) governance requirements

Requirements

• 7+ years of architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 7+ years of experience creating strategy
• 2+ years of AI, GenAI, and Agentic AI solutions with Model Risk Management (MRM) and Artificial Intelligence Risk Review (AIRR) governance requirements
• 7+ years of architectural design and planning experience
• Experience in one or a combination of the following: systems, applications, or architecture planning
• Strong verbal, written, and interpersonal communication skills
• Ability to influence across all organizational levels, particularly senior management
• Ability to negotiate, influence, and collaborate to build successful relationships
• Knowledge and understanding of applications technology management role including managing applications development and support for multiple systems and business functions
• Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
• Ability to be proactive, innovative and creative in meeting customer and enterprise needs
• Experience with a customer service mindset and a focus on continuous improvement
• Ability to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processes
• Experience consulting, influencing and partnering with business executives, leadership, human resources partners and peers
• Knowledge and understanding of centralized Operations
• Financial services industry experience
• Experience with OpenShift/GCP/Azure or other cloud computing technologies
• Extensive technical skills and comprehensive knowledge and understanding of an entire line of business or infrastructure sub-domain

Tech Stack

• Azure
• Cloud
• Google Cloud Platform
• OpenShift

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement