Call Center Patient Services Assistant

Role Overview

• Under limited supervision, answers, and screens high volume calls
• Patient appointments, register patient’s demographics, telephone, and medication encounters
• Schedules patient appointments, using a computerized medical system or handwritten schedule
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable
• Performs related duties and faxing patient progress notes to referring physicians

Requirements

• High School or GED equivalency
• 6 months of related experience
• Knowledge of medical terminology, CPT and ICD9 codes
• Strong skills in written communication
• Strong work ethic
• Excellent Customer Service and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and maintain files and records
• Ability to manage multiple tasks and deadlines
• Basic computer skills
• Bi-lingual in Spanish or Russian preferred

Benefits

• Competitive salary
• Generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan