Act as the technical point of contact and customer champion for Trustonic solutions, providing guidance throughout implementation, deployment, and ongoing operations.
Provide best-practice advice to help customers successfully adopt and optimise Trustonic products and solutions.
Understand customer challenges, validate reported issues, assess business impact, and coordinate the appropriate teams to drive resolution.
Take ownership of technical issues from investigation through to resolution, ensuring customers receive clear communication and timely updates.
Work with internal teams including Product, Engineering, and Support to troubleshoot complex technical challenges.
Build and maintain trusted technical relationships with key customer stakeholders.
Support customers through solution onboarding, implementation activities, and platform enhancements.

Experience working in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Customer Success Engineering, Technical Support, or a similar position.
Experience supporting complex technology solutions across enterprise customer environments.
Experience managing technical issues from initial investigation through to resolution.
Experience working with cross-functional teams including Product, Engineering, Support, Sales, and Delivery.
Experience working with international customers and distributed teams.
Strong understanding of technical solution delivery, customer onboarding, and operational support.
Fluent English communication skills, both written and spoken; conversational Spanish or Portuguese would be beneficial.

Private medical insurance from day one.
An open holiday policy with no upper limit—take the time you need, when you need it.
Support for volunteering and causes that matter to you.

Technical Account Manager

Key skills