Digital Employee Experience Specialist

Role Overview

• Drive Adoption Success – Develop communications and change strategies that help employees embrace new technologies with confidence
• Be the Voice of the Employee – Gather real feedback to advocate for employee needs and continuously improve our technology experience
• Create Clarity from Complexity – Produce clear, accessible content that helps employees understand and maximize workplace tools
• Build Connections – Partner with IT teams and business units to bridge the gap between technology capabilities and employee needs
• Fuel Continuous Improvement – Document best practices and contribute to initiatives that enhance the digital workplace
• Develop employee-facing communications, support materials, and documentation
• Execute communication plans to support technology initiatives and changes
• Manage and maintain digital content across knowledge platforms, collaboration spaces, and learning communities
• Gather employee feedback through surveys, listening channels, and engagement activities
• Contribute to the development and documentation of best practices
• Work with internal partners to understand needs and support solution delivery
• Coordinate with subject matter experts to develop accurate and useful content
• Provide guidance and support to co-op students or new team members, as needed
• Help employees and partners understand how to use tools effectively

Requirements

• Post-secondary education in communications, business, technology, or related field (or equivalent experience)
• 1–2 years of experience in technology and/or business communication
• Experience with Microsoft 365 tools (Teams, SharePoint, Office)
• Strong written and verbal communication skills—you explain technology in plain language
• Strong organizational skills with the ability to manage multiple priorities
• Passion for learning new technologies and helping others succeed
• Ability to work with business partners to understand their needs and deliver solutions
• Great to Have: Basic design skills (PowerPoint or visual content creation)
• Experience supporting technology adoption or change initiatives

Benefits

• Recognized Workplace Culture – We're proud to be a 2026 Best Workplace in Canada by Great Place to Work® Canada
• Mental Health Leadership – Excellence Canada recognized us with their Canada Order of Excellence for Mental Health at Work®
• Holistic Wellness Programs – Support for mental, physical, and financial health
• Flexible Work Model – Hybrid work environment where you and your leader choose what works best for business needs and your preferences