Associate Director, Qualitative Research

Role Overview

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Manage project escalations to ensure the project is completed on time and within budget.
• Partner with internal stakeholders to address issues and improve performance on research projects.
• Overseeing the billing process of the team, ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service.

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• Minimum 5+ years of experience in Qualitative Market Research
• 3+ years of project management experience
• 2+ years experience in healthcare focused Market Research required.
• Minimum of 1 year of experience managing employees preferred.
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred).
• Strong Microsoft Office skills including Excel, Outlook, PowerPoint and Word.

Benefits

• Flexible working arrangements