Acting as the primary point of contact for assigned clients, fostering trust and building strong, long-term relationships
Collaborating with clients to understand their business needs, identify automation opportunities, and develop a clear roadmap for success
Managing the entire project lifecycle, from pre-sales and scoping to implementation and post-go-live support
Overseeing project teams, ensuring projects are delivered on time, within budget, and meet client expectations
Proactively managing client expectations, communicating project progress, risks, and issues effectively
Tracking and reporting on key performance indicators (KPIs) to measure project success and client satisfaction
Identifying and developing new business opportunities within existing client accounts

8+ years of experience in a client-facing role, ideally within the enterprise software/SaaS or IT services/consulting industry
Proven experience in managing complex projects from inception to completion
Strong understanding of Robotic Process Automation (RPA), Gen AI, and Intelligent Automation principles is a plus

Engagement Manager

Key skills