Serve as the primary day-to-day management contact for the high-rise community
Manage operations in accordance with the governing documents, management agreement, Board policies, contracts, and applicable Arizona laws
Communicate proactively with the Board, committees, residents, vendors, and internal teams
Lead, coach, schedule, and support staff while promoting accountability, camaraderie, and service excellence
Oversee common areas, resident services, access procedures, vendor work, maintenance coordination, building systems, and life/safety readiness
Respond to emergencies and urgent matters with calm judgment, clear direction, prompt action, and appropriate escalation
Assess issues, evaluate options, recommend practical solutions, and keep the Board and leadership appropriately informed
Support budgets, timely payments, monthly financial review, reporting, and follow-up in coordination with accounting and leadership
Use Excel and other Microsoft Office tools to track budgets, projects, work orders, vendor follow-up, resident communication, and Board materials
Coordinate vendor performance, contract compliance, maintenance schedules, service requests, and project follow-up
Attend and conduct Board, committee, vendor, resident, and internal meetings in person or virtually as needed.
Follow internal processes, complete administrative duties, and stay current with industry best practices and applicable Arizona requirements
Perform additional duties as assigned

Bachelor's degree or equivalent experience
CMCA certification or higher management designation preferred
Minimum of 3 years of experience as a Community Association Manager
High-rise condominium or community management experience preferred
Experience managing, coaching, and developing a team
Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence
Clear, timely communication with Boards, residents, vendors, and internal teams
Strong administrative, organizational, and computer skills
Proficiency with Microsoft Office, especially Excel, plus Word, Outlook, and Teams
Experience with building operations, facilities maintenance, vendor management, and common-area service standards
Ability to multitask, prioritize, and provide clear direction during emergencies or urgent issues
Critical thinking and problem-solving skills with a practical, solution-oriented approach
Willingness to learn, adapt, and stay current with best practices and applicable Arizona community association requirements

General Manager

Key skills