Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy.
Open service requests in a ticketing system for organizing, tracking, and escalating customer inquiries.
Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals.
Maintain, upgrade, or replace software systems and provide hardware support.
Support and maintain user account information including rights, security, and systems groups.
Maintain progressive knowledge of ScriptPro systems.
Perform other duties as assigned

Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
Proficient in written and verbal French communication
Basic Windows OS Knowledge (XP/7/10/11)
Requires working knowledge of desktop and peripheral troubleshooting
Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
Problem solving and analytical skills
Positive attitude, drive and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask with varying priorities and attention to detail
All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area

Technical Support Analyst – Bilingual, French

Key skills