Delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services.
Work is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliver.
Fully responsible for meeting their objectives on an engagement.
Understand the relationship between interaction and service design, other disciplines, and wider client organizational requirements.
Defines what ‘good’ design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables.
Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines, and budget.
Comfortable with owning a problem and are committed to seeing it through to resolution.
Actively look to deliver a positive outcome, even if they can’t personally do it.
Always willing to learn and develop.
Give feedback often and understand that a balance of positive and constructive feedback is the most effective way to work.
Comfortable having difficult conversations.

Responsible to a Lead Designer
Hands-on design to assure the successful design and delivery of public services through technology.
Acts as a subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders.
Takes an active role in the Service and Interaction Design community, leading on (as appropriate), developing, and sharing good practice.
Actively supports retention, hiring, and team quality
Mentoring and coaching within the design community.
Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles.
An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign.
Advocate for the Interaction Design practice internally and externally.
Able to coach and mentor others, and define the interaction design standards which others will apply.
Influences the organization, clients, partners, and peers on the contribution of interaction and service design.
Develop a wide breadth of knowledge across the industry or business.

Senior Interaction Designer

Key skills