Support Business System Analysis resources with testing of solution changes across multiple accounts.
Provide support for overflow of testing requests.
Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented.
Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI).
Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline.
Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners.
Provide testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.

H.S. diploma/GED required
Associate's degree preferred
Information Technology or Supply Chain Bachelor's degree preferred
Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required
One (1) year or more Hardware and/ or network knowledge and/or support required
Two (2) years or more System integration design and/ or troubleshooting preferred
Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. intermediate required
Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. intermediate preferred
SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred
Report development and ZPL label generation. beginner preferred

comprehensive health and welfare benefits
medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
tax-advantaged 401(k) retirement savings plan

IT Account Manager

Key skills