Responds to Inbound/Outbound Call Inquiries
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
Performs support ticket transaction resolution tasks and administrative functions
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
Responsible for maintaining adequate records/documentation for audit and internal control purposes
Routes mail, email, and other administrative support duties as assigned

High School degree or equivalent required
6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)

Case Developer

About this role