Key skills
AzureCloudDistributed SystemsKubernetesPythonBashPowerShellGitGitHubSaaSLeadershipChange ManagementCommunicationDecision MakingCollaboration
About this role
Role Overview
- Serve as a technical leader for reliability engineering, operational excellence, and platform modernization across the Civic Platform.
- Drive platform modernization initiatives, including the continued evolution from VM-based architectures toward containerized and cloud-native services, in partnership with DevOps Engineering, Database Engineering, Security, and Development teams.
- Lead efforts that improve and sustain the availability, performance, scalability, security, and cost efficiency of Accela's SaaS offerings.
- Define, implement, and operate service level objectives (SLOs), service level agreements (SLAs), and error budgets for critical platform services, using data to drive prioritization and risk-based decision making.
- Lead observability initiatives across metrics, distributed tracing, logging, and monitoring platforms to improve system visibility and accelerate issue detection and resolution.
- Drive Root Cause Analysis (RCA) efforts for complex production incidents, facilitate blameless postmortems, and ensure corrective actions are implemented and tracked to completion.
- Design, develop, and maintain automation, tooling, and software solutions that improve reliability, operational efficiency, scalability, and developer productivity.
- Serve as a senior technical escalation point during production incidents and for platform changes that impact availability, performance, security, or compliance.
- Partner with Security and Compliance teams to ensure platform operations meet regulatory and compliance requirements, including SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS.
- Translate operational metrics, reliability trends, and platform health data into actionable insights for engineering leadership and executive stakeholders.
- Mentor engineers across the Cloud Engineering organization and influence engineering best practices through technical leadership and collaboration
Requirements
- 8+ years of experience in Site Reliability Engineering, Software Engineering, Cloud Infrastructure, or related disciplines within a SaaS environment, including experience leading complex technical initiatives.
- Demonstrated technical leadership driving platform modernization in containerized and orchestrated environments, including Kubernetes or equivalent technologies.
- Hands-on experience operating and supporting large-scale SaaS platforms on Microsoft Azure.
- Experience developing automation and operational tooling using Python, PowerShell, Bash, or similar scripting languages.
- Deep expertise designing, operating, analyzing, and troubleshooting complex distributed systems across the application, infrastructure, networking, and operating system layers.
- Strong experience with modern observability platforms, including monitoring, logging, metrics, and distributed tracing.
- Demonstrated success leading incident response, Root Cause Analysis, and continuous improvement initiatives.
- Experience establishing and maturing Incident, Problem, and Change Management practices.
- Strong written and verbal communication skills with the ability to effectively communicate technical concepts to engineering leadership and executive stakeholders.
- Experience using Git and GitHub-based development workflows.
Tech Stack
- Azure
- Cloud
- Distributed Systems
- Kubernetes
- Python
Benefits
- flexible time off
- comprehensive medical, dental, and vision plans
- family planning benefits
- 401(k) retirement savings plan with company match
- health savings account with company contributions
- flexible spending account
- life, accident, and disability coverage
- business travel insurance
- employee assistance programs
- other well-being benefits