You monitor system availability, interfaces and performance, and resolve incidents independently or in collaboration with internal and external partners.
You further develop support processes, optimize workflows and are responsible for achieving quality targets in IT support and operations.
You automate recurring tasks such as deployments, health checks and monitoring using suitable tools and scripts.
You independently identify error patterns, analyze root causes and resolve them on your own or develop solutions together with internal and external partners.
You handle incidents and service requests at 1st
and 2nd-level support and ensure structured handover to downstream support levels.
You understand end-user requirements and interpret technical issues in the context of business processes.
You carry technical responsibility for your applications throughout their lifecycle and support new requirements, testing and acceptance until handover to regular operations.
You actively contribute your operational experience to sprint planning and agile ceremonies, identify opportunities for optimization and implement improvements independently.

Completed education in Computer Science or Business Informatics (EFZ, HF, CAS or similar) or equivalent professional experience.
Experience in application operations and working with application systems (SAP, ServiceNow or comparable platforms).
Good understanding of IT service processes (Incident, Problem, Change, Release Management) and ideally experience with ITIL.
Strong technical affinity and the ability to systematically analyze error patterns and develop sustainable solutions.
Strong understanding of how applications work and their interaction with business processes.
Good German language skills, both written and spoken; English and additional national languages are an advantage.

ICT Application Manager

Key skills