Protect and grow Smartnumbers' revenue by driving strategic relationships with key customers, ensuring they continuously realise maximum business value from solutions.
Achieve and exceed revenue renewal and new business targets on a quarter-by-quarter basis in line with annual targets.
Own the success, retention, and growth of a portfolio of strategic customers, ensuring sustained adoption and value realisation from Smartnumbers’ solutions.
Build trusted advisor relationships with senior stakeholders, understanding customer objectives and aligning solutions to evolving fraud and contact centre challenges.
Lead structured, outcome-focused quarterly business reviews, communicating fraud reduction, operational impact and value delivered to executive audiences.
Accurately update and maintain business tools (such as a CRM) to efficiently process all opportunities and enable accurate and timely management reporting.

Customer success or account management expertise: Proven track record of delivering customer success and account management for a SaaS product in an enterprise environment, with demonstrable evidence of protecting and growing revenue.
Financial services or fraud prevention background: Experience working within or selling to financial institutions, payment processors, or organisations focused on fraud detection and risk management.
Commercial ownership: Demonstrated success owning renewal and expansion targets, negotiating contracts, and consistently delivering against revenue objectives.
Strategic relationship management: Established capability building and maintaining relationships with senior operational stakeholders and influencing organisational decision-making.
Degree qualification: Bachelor's degree in business, finance, technology, or related field (or equivalent professional experience).

Hybrid working style, with the expectation of two days in the office (with a great City of London office base!)
Family friendly benefits including paid parental leave policies
An extensive health insurance policy for you, with an option to add your family members
A workplace pension with Hargreaves Lansdown
Life insurance of 4 x your salary
Weekly self-development time to spend exploring your professional development interests
25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per year
A holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance.
Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events during the year.

Strategic Customer Success Manager

Key skills