Contact Center Specialist I

Role Overview

• Managing consumer interactions in a consumer focused, appropriate, and timely manner
• Analyzing and processing consumer requests
• Providing general information or direction as it relates to CoxHealth
• Serving a critical role in establishing a positive first impression

Requirements

• High school diploma or Equivalent
• 1 year customer service experience (Required)
• 2+ years customer service experience or Call Center experience (Preferred)
• Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
• Problem solving skills to analyze and respond to consumer inquiries
• Ability to work independently and as a member of a team
• Possess excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs
• Ability to multi-task

Benefits

• Medical
• Vision
• Dental
• Retirement with Employer Match and more (20+ hrs/week)