Key skills
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About this role
Role Overview
- Serves as the primary operational contact point with the client
- Leads complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals
- Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
- Creates/maintains complex client facing executive dashboard for monthly operational review
- Facilitates Strategic Roadmap Planning for complex current and future projects
- Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
- Delivers client communications on potential business-impacting items
- Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
- Supports client participation in Voice of Customer processes such as KLAS and CSAT
- Identifies and grows reference accounts
- Participates actively in client Quarterly Business Reviews (QBRs)
- Provides advanced consultative insights into the client growth plan
- Facilitates complex discussions on the resolution of non-disputed A/R issues
Requirements
- Bachelor's Degree or equivalent Technical / Business experience
- 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience
- Experience with risk adjustment, CMS, and healthcare industry processes
Benefits
- medical, dental, and vision insurance
- company paid life insurance
- retirement savings