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Virtual Recall Software Support Specialist at Zoetis | JobVerse
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Virtual Recall Software Support Specialist
Zoetis
Remote
Website
LinkedIn
Virtual Recall Software Support Specialist
United Kingdom
Full Time
1 hour ago
Visa Sponsorship
Apply Now
Key skills
SQL
SaaS
Problem Solving
About this role
Role Overview
Support a SaaS product with third-party system integrations
Provide first-line technical support for customers
Respond to incoming support queries
Remotely install software
Guide practice staff through onboarding and training
Ensure a smooth and positive experience when using the product
Monitor Alerts and action items for assigned practices
Create and maintain support documentation
Support the UK team by translating documents and communications
Requirements
Strong general IT skills
Enjoy problem solving with the ability to adapt to a growing dynamic company
Self-sufficient and organized, managing multiple tasks
Experience with SQL, HTML, or CSS is advantageous
Experience within the veterinary or animal health industry is beneficial but not essential
Excellent written and spoken English and Spanish required
Additional language fluency is desirable (Italian)
Min. 3 years in customer-facing technical support role or equivalent IT support position
Tech Stack
SQL
Benefits
Life assurance
Group income protection
Pension plan with a generous company contribution
Private medical insurance
Health assessments
Dental insurance
Discounted gym memberships
Mortgage advice
Will writing services
Share ownership plan with matching contributions
Paid annual leave
Industry-competitive salaries
Merit-based salary progression
Global performance bonus
Employee Assistance Programme with counselling and welfare advice
Apply Now
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