Key skills
SQLSaaSProblem Solving
About this role
Role Overview
- Support a SaaS product with third-party system integrations
- Provide first-line technical support for customers
- Respond to incoming support queries
- Remotely install software
- Guide practice staff through onboarding and training
- Ensure a smooth and positive experience when using the product
- Monitor Alerts and action items for assigned practices
- Create and maintain support documentation
- Support the UK team by translating documents and communications
Requirements
- Strong general IT skills
- Enjoy problem solving with the ability to adapt to a growing dynamic company
- Self-sufficient and organized, managing multiple tasks
- Experience with SQL, HTML, or CSS is advantageous
- Experience within the veterinary or animal health industry is beneficial but not essential
- Excellent written and spoken English and Spanish required
- Additional language fluency is desirable (Italian)
- Min. 3 years in customer-facing technical support role or equivalent IT support position
Tech Stack
- SQL
Benefits
- Life assurance
- Group income protection
- Pension plan with a generous company contribution
- Private medical insurance
- Health assessments
- Dental insurance
- Discounted gym memberships
- Mortgage advice
- Will writing services
- Share ownership plan with matching contributions
- Paid annual leave
- Industry-competitive salaries
- Merit-based salary progression
- Global performance bonus
- Employee Assistance Programme with counselling and welfare advice