Serve as a primary point of contact for clients, ensuring a positive and professional experience
Build and maintain strong client relationships through consistent communication and follow-up
Manage client inquiries, requests, and escalations in a timely manner
Coordinate meetings, status updates, and stakeholder communications
Ensure client expectations, deliverables, and timelines are clearly communicated and managed
Support projects from initiation through completion, ensuring deadlines and deliverables are met
Coordinate internal teams, vendors, and stakeholders to ensure smooth project execution
Maintain project documentation, timelines, and status reports
Monitor project risks, dependencies, and action items
Assist with resource planning and workload coordination across teams
Develop and maintain operational processes, workflows, and standard operating procedures
Identify opportunities to improve efficiency and streamline administrative processes
Track project performance metrics and prepare management reports
Support process optimization and continuous improvement initiatives
Prepare client reports, project updates, and operational summaries
Maintain accurate records, documentation, and databases
Monitor project milestones and ensure timely completion of deliverables

Previous experience in Client Services, Customer Success, Account Management, Project Coordination, Operations, or a related role
Strong stakeholder and relationship management skills
Excellent written and verbal communication skills
Strong organizational and time management abilities
Ability to manage multiple projects and competing priorities simultaneously
Experience coordinating cross-functional teams and stakeholders
Proficiency with project management and collaboration tools
High attention to detail and strong problem-solving abilities
Experience working in a remote environment (preferred)
Exposure to project management methodologies such as Agile or Waterfall (preferred)
Experience using tools such as Asana, Monday.com, ClickUp, Jira, Trello, or similar platforms (preferred)
Experience supporting client-facing projects or service delivery teams (preferred)
Budget tracking, procurement, or financial administration experience (preferred)
Experience within professional services, consulting, marketing agencies, technology, or financial services environments (preferred)

Client Services – Project Coordinator

Key skills