Call Center Agent

Role Overview

• To make every customer excited to use Auto Glass Now
• Create estimates, price quotes, and invoices for all customer’s glass needs
• Answer phones and return customer calls
• Provide excellent customer service
• Attention to detail
• Ensure accuracy when booking all appointments
• Input documentation on all calls and follow-up with callers as needed
• Confirm all customer information is correct before booking
• Be professional and have a positive attitude

Requirements

• Must have a sales background for the experienced pay
• Must have a positive attitude and customer service
• Must have basic computer skills
• Must have strong communication skills
• Bilingual (Spanish) proficiency is a plus!
• Prior phone or call center experience is a plus!
• Home Internet
• Must have open availability including Holidays and weekends (OT pay for holidays)
• Comfortable working a fast-paced environment

Benefits

• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match for all employees
• SAME DAY PAY available through myFlexPay