About this role

Provide remote support across diverse computing environments
Handle escalated incidents and complex service requests
Maintain clear client communication throughout the resolution process
Perform rapid root-cause analysis of incidents
Troubleshoot and resolve high-level workstation, server, and network incidents independently
Utilize software utilities for timely resolution of customer incidents
Document all actions in Thrive’s tools
Support and guide clients on applications, best practices, and infrastructure standards

3–5 years in IT support/operations, including MSP or multi-tenant experience
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)
Experience with endpoint security (EDR/AV), backup/DR, patch management
Proficient with PowerShell scripting and automation
Strong incident management, change control, and documentation
Excellent written and verbal communication, documentation, and time-management skills
Ability to work independently and collaboratively in a team environment
Availability to work after hours or participate in on-call rotations as required

Systems Administrator – Monday to Friday, 11 AM to 8 PM EST Shift

Key skills