Associate Director – Technology

Role Overview

• Lead and supervise a team of IT professionals responsible for the design, development, configuration, and ongoing optimization of ServiceNow-based technology solutions related to HR and other related enterprise domains
• Provide technical and functional leadership across the software development lifecycle including requirements analysis, solution design, system architecture, integration strategy, and deployment activities
• Collaborate with cross-functional business stakeholders, internal IT teams, and enterprise platform teams to translate business needs into scalable technical solutions aligned with organizational and architectural standards
• Coordinate with internal teams and external technology vendors to support system enhancements, upgrades, and operational improvements
• Support initiatives involving business case development, requirement definition, detailed planning, resource allocation, and budget tracking
• Lead ServiceNow application architecture within the team supporting HR Technology to deliver services and capabilities based on business needs and requirements, value streams, and the technology landscape
• Define ServiceNow standards, roadmaps, integrates technology blueprints, and compliance monitoring
• Oversee six Lead Software Engineering and three Senior Software Engineering

Requirements

• Requires a Bachelor degree, or foreign equivalent degree, in Computer Science, Computer Engineering, Electrical Engineering, or Business Administration
• 5 years of progressive, post-baccalaureate experience in the job offered, or in a related occupation applying experience with ServiceNow implementations
• Applying expertise in ServiceNow configuration and support, in HR and related domains
• Designing and documenting the architecture of individual applications/PaaS within the broader HR technology solutions, along with Solution Architect(s) to align with enterprise architectural standards
• Applying knowledge of HR configuration and business processes
• Applying experience in security, data architecture, system architecture, and data integrations
• Applying experience in the development lifecycle including configuring/developing ServiceNow

Tech Stack

• ServiceNow

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone