Lead end-to-end strategic sourcing activities for IFM contracts and regional specialized services contracts, from market analysis and supplier identification through to contract award, contracting and ongoing management
Manage a portfolio of key IFM contracts across hard and soft services, ensuring obligations are met by all parties, providing support in case of escalations, and ensuring consistent service delivery across markets
Draft, negotiate, and finalize IFM contract documentation including all relevant contractual elements (commercial, legal, risk, operational)
Contribute to governance routines (monthly/quarterly reviews, dashboards, scorecards) and ensure proper follow-up on defined action points
Manage sourcing events in accordance with governance procedures
Identify and mitigate contractual and supply chain risks
Ensure compliance with contract terms, regulatory requirements, and health & safety legislation
Manage dispute resolution processes and escalation procedures with IFM suppliers; serve as single point of contact for issue management and escalations
Drive standardization of tools, templates, and data collection methods across all markets
Facilitate sharing of best practices, lessons learned, and internal benchmarking to identify high-performing sites and replicate success
Drive productivity initiatives and help local teams identify efficiency opportunities
Maintain accurate contract records and documentation within contract management systems.
Requirements
Master degree in relevant field (preferred: economy, management, facility management)
7+ years' experience in strategic sourcing or contract management, preferably within FM/IFM or built environment in a multi-country environment
Demonstrable experience managing high-value, complex IFM service contracts across multiple markets
Strong understanding of FM service delivery models and performance management
Understanding of FM legislation (H&S at Work Act, CDM Regulations, TUPE)
Fluent in English (other European languages an advantage)