Key skills
JamfServiceNow
About this role
Role Overview
- Respond to technical requests in person or electronically
- Diagnose and resolve issues related to hardware and software
- Install, configure, and troubleshoot Windows 11 laptops, network issues, mobile devices, and applications
- Maintains passwords, data integrity, and ensure file security within the desktop environment
- Advise user on appropriate action
- Follow standard service desk procedures
- Maintain strong documentation
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route incidents, problems, and requests and document resolutions
- Research questions using available information resources
- Stay current with system information, changes and updates
- Maintain conference room equipment
- Manage onsite inventory
- Maintain high level of customer service and communications in person and remote
Requirements
- Associate degree with a major in Computer Science or MIS, or equivalent work experience
- Minimum of 2+ years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Setting up and supporting remote users
- Customer service practices and oriented approach
- Diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations
- MCP or A+ certification (preferred)
- Experience working tickets in ServiceNow (preferred)
- Familiarity with tax applications such as CCH Axcess, Caseware, and SurePrep (preferred)
- Experience Supporting MacBooks and Jamf (preferred)
- Willingness to travel/cover multiple offices
Tech Stack
- Jamf
- ServiceNow
Benefits
- Medical, dental, vision
- Generous PTO plan and paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays