End-to-End Implementation: Own the full onboarding lifecycle for a high volume of restaurant partners, guiding them from initial sale through software configuration to a successful go-live.
Consultative Configuration: Analyze unique restaurant business needs to customize OpenTable Core and Basic applications, ensuring the system is optimized for their specific floor plans and guest flow.
AI-Driven Efficiency: Utilize internal AI assistants and automation tools to streamline data entry, generate customized training outlines, and reduce manual administrative tasks, increasing your capacity for high-touch consulting.
Expert Training Delivery: Conduct engaging remote training sessions for key restaurant staff, translating technical features into actionable operational wins using phone and online tools.
Project Pipeline Management: Independently manage a dynamic queue of implementations, balancing speed and quality to consistently meet or exceed time-to-onboard benchmarks.
Technical Integration: Coordinate with restaurant staff and third-party providers to deploy the OpenTable booking widget and ensure seamless digital connectivity.
Cross-Functional Collaboration: Partner with Sales, Customer Success, Customer Support, and Billing teams to proactively resolve roadblocks and eliminate customer difficulties during the transition.
Process Evolution: Identify trends in the onboarding journey and contribute ideas to refine global program content, scheduling workflows, and implementation playbooks.
Requirements
4–5 years of professional experience, specifically in implementation, customer success, or a high-level hospitality management role.
Experience or proficiency in using AI tools (e.g., LLMs, automated workflow tools) to enhance productivity and work quality.
Demonstrated experience training non-technical customers on software or technical products.
Strong proficiency in remote collaboration tools (e.g., Zoom, Salesforce, or equivalent CRM).
Good phone skills and tele-presence required for effective training and implementation.
Benefits
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year
the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday