About this role

Provides professional, accurate, courteous, and timely support and guidance to internal business partners and end clients.
Delivers a memorable positive experience as a trusted advisor to stakeholders.
Keeps up to date on new initiatives and processes, maintaining solid knowledge within subject matter specialties.
Acts as a liaison coordinating with various areas to effectively satisfy requests or customer concerns.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Organizes work information to ensure accuracy and completeness.

Between 1-2 years of relevant experience
Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
Verbal & written communication skills – Excellent
Organization skills
Excellent
Analytical and problem-solving skills
Strong
Ability to thrive in a fast-paced environment
Collaboration & team skills
Excellent
Good PC skills (MS Word, Excel, PowerPoint)

Senior Customer Service Representative

Key skills