Business Systems Engineer – AI

Role Overview

• Design, build, and enable AI agents that help teams automate repetitive tasks, decompose requirements, create and update work items, summarize information, and improve decision-making
• Translate business problems into practical AI-enabled workflow designs, including agent instructions, prompts, knowledge sources, inputs, outputs, guardrails, and human review points
• Monitor adoption, collect feedback, analyze effectiveness, and continuously improve AI agents, automation rules, and Atlassian configurations
• Promote responsible AI usage by ensuring outputs are reviewed, assumptions are transparent, and AI-enabled workflows follow approved standards and access controls
• Configure and administer Atlassian capabilities across Jira and Confluence, including project settings, workflows, permissions, templates, fields, automation rules, and knowledge structures
• Design and configure Jira automations that improve project board hygiene, reduce manual updates, support traceability, and improve team efficiency
• Create Confluence templates, guidance pages, and knowledge structures that support AI agent performance, reusable standards, and consistent delivery practices
• Support the rollout and adoption of AI-enabled ways of working by creating playbooks, training materials, demos, office hours, and team coaching sessions
• Document agent designs, automation logic, configuration decisions, and operating procedures in alignment with CTC Engineering practices and governance standards
• Partner with BSA, Solution Architecture, Product, Engineering, QA, Delivery, and business teams to identify high-value AI and automation use cases.

Requirements

• Proven hands-on experience designing, building, testing, and improving AI agents using Atlassian Rovo Studio or comparable low-code/no-code AI agent platforms
• Strong understanding of how Jira and Confluence work together to support requirements, work item creation, traceability, delivery execution, and knowledge management
• Experience working with Atlassian automation, marketplace apps, integrations, or reporting capabilities is a strong asset
• Strong analytical skills with the ability to break down complex processes and translate them into simple, scalable workflow solutions
• Ability to identify process bottlenecks, standardization gaps, and automation opportunities across teams
• Experience creating clear documentation, process maps, templates, playbooks, training materials, and enablement content
• Strong facilitation and communication skills, with the ability to explain AI and platform concepts to both technical and non-technical audiences
• Ability to collaborate across BSA, Product, Engineering, Architecture, QA, Delivery, and business stakeholder groups
• Results-driven and comfortable working in a fast-paced, ambiguous environment
• Strong stakeholder management skills with the ability to balance platform standards, team needs, and delivery priorities.

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts