Grant, modify, and revoke access to corporate systems in accordance with internal information security policies, SoD (segregation of duties) matrices, and standardized access profiles;
Handle the service ticket queue (incidents, requests, and inquiries) within SLA targets;
Perform operational identity and access management routines (provisioning/modification and deprovisioning of accounts, group/profile adjustments, recertifications, account unlocks, password resets);
Support user onboarding and offboarding, ensuring adherence to processes, checklists, and established timelines;
Conduct basic analyses of access conflicts (SoD) and escalate to the responsible team when risks or exceptions are identified;
Collaborate on periodic access reviews (recertification campaigns), organizing evidence and tracking outstanding items;
Recommend operational improvements (workflow optimization, templates, simple automations, and profile standardization) and document procedures (SOPs);
Actively participate in team meetings, sharing status updates, risks, lessons learned, and improvement opportunities;
Support internal and external audits with evidence of access grants, approvals, and audit trails;
Ensure compliance with relevant standards (ISO/IEC 27001, LGPD) in day-to-day IAM activities;
Interact with partner areas (IT, Security, Audit, HR, Business) to align and resolve tickets;
Record and monitor operational metrics (SLA, backlog, average response time, recurrence) and support action plans.

Bachelor's degree (completed or in progress) in IT, Information Security, Information Systems, or related fields;
Active Directory (users, groups, OUs, basic password policies, group membership);
Identity and Access Management (IAM): lifecycle concepts, access profiles, SoD, recertification;
Excel (intermediate to advanced) for list management, reconciliations, and evidence handling;
ITIL (basic): incidents, requests, changes, and SLAs;
Familiarity with ISO/IEC 27001 (access control-related controls) and an understanding of LGPD as applied to access management (principles of least privilege and need-to-know).

Meal and grocery allowance: support for purchasing meals and food
Home office and hybrid allowance: monthly stipend for remote or hybrid work
Childcare reimbursement (daycare/babysitter): monthly reimbursement of expenses for daycare, preschool, or babysitter
Mobility allowance: transportation expense support
Results Participation (PPR): performance-based compensation that shares Unicred's results with employees
Group life insurance: financial protection and support for added security and peace of mind
Private pension plan: support for long-term financial planning with company co-contribution
Health insurance: medical and hospital care coverage for you and your dependents
Dental insurance: coverage for you and your dependents
English Pass: digital platform for English learning for personal and professional development
Wellhub (Gympass): access to gyms and studios nationwide
Zenklub: platform offering psychologists and self-development content for you and your dependents
Holiday gift basket: provided to help you create a special moment
Birthday day off: one day off during your birthday month to celebrate
Child's birthday day off: one day off during your child's birthday month to celebrate with family
Maternity leave: 180 days (six months)
Paternity leave: 20 days

Junior Identity and Access Management (IAM) Analyst

Key skills