Senior Digital Channels Analyst

Role Overview

• Plan and monitor communication strategies and sales impact aligned with targets for key performance indicators;
• Responsible for defining and ensuring governance across the entire business development cycle;
• Identify and strategically build market opportunities at the top of the sales funnel;
• Responsible for tracking and monitoring the channel's end-to-end (E2E) performance;
• Develop new partnership and product sales strategies in collaboration with internal teams;
• Analyze and identify trends and new channels;
• Interface with Marketing, Product Marketing, Product, After-sales, Customer Service, and Logistics teams;
• Continuously improve the customer experience;
• Build indicators (KPIs) and metrics for internal and external operational processes;
• Identify improvement opportunities based on collected data;
• Support business definitions and generate reports for partners and internal business areas;
• Manage operational quality assurance;
• Participate in strategic planning with other areas;
• Seek synergies in processes, strategies and business across channels;
• Perform product listings/registrations, and monitor stock levels and competitors.

Requirements

• Collaborative and adaptable profile, able to work constructively in a dynamic environment;
• Understanding of the retail market (preferred);
• Customer-focused mindset;
• Ability to work from the macro to the micro level;
• Strong interpersonal skills;
• Process-oriented thinking;
• Ability to develop partnerships with stakeholders;
• Analytical thinking;
• Open-mindedness to resize and pivot initiatives;
• Resilience;
• Organized;
• Hands-on attitude.

Benefits

• Choose the ideal benefit for you and your dependents through a digital platform offering categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, health insurance, dental care, and life insurance;
• Company mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo 5G!
• Exclusive Vivo offers with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual bonus or PPR (performance-related pay);
• Plan your future with our private pension plan;
• Have children? You will be eligible for a subsidy to help with school, daycare, or nanny expenses;
• Work in an environment that respects your personality, dress style and individuality — where you can be authentic. #BeYourself
• Work remotely up to 2 days per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteer programs to help change the world;
• Benefit from our Educational Development Program offering discounted partnerships with educational institutions, certifications and online courses;
• Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
• Access a range of initiatives to improve your physical, emotional and social well-being! We offer #VivoWellbeing initiatives that encourage healthy habits and better quality of life — including consultations with nutritionists, psychologists, social services, telemedicine, and more!
• All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people's potential!