Program Manager/Project Manager

Role Overview

• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle.
• Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution.
• Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity.
• Experience coordinating with distributed global teams across multiple time zones.
• Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects.
• Own project execution from kickoff through deployment and post-launch stabilization.
• Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives.
• Coordinate cross-functional teams to ensure alignment, accountability, and successful execution.
• Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes.
• Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.
• Adapt project plans and priorities as business needs and customer requirements evolve.
• Provide consistent, professional communication to internal leadership teams and external customer stakeholders.
• Prepare and present project status reports, executive summaries, timelines, and risk assessments.
• Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders.
• Build alignment and trust across departments, customers, and executive leadership.
• Ensure project documentation, deliverables, and communications are organized, accurate, and accessible.
• Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement.
• Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate.
• Opportunity to help drive Tillster’s evolution into an AI First/Native company focused on innovation, automation, and intelligent customer experiences.

Requirements

• Bachelor’s degree required.
• 5+ years of experience in project/program management, client services, program management, account management, or customer-facing delivery role.
• Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments.
• Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
• Excellent presentation, organizational, analytical, and relationship management skills.
• Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
• Experience of creating and managing project plans, timelines, deliverables, and status reporting.
• Comfortable managing multiple priorities and adapting quickly to changing business needs.
• Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies) to improve project delivery and to enable communication.
• Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
• Agile/Scrum experience preferred, not required

Benefits

• Meal allowance for each day worked available through meal card.
• Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
• Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
• Holidays: Up to 20 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date.
• Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
• Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.