Technical Writer – Policies, Procedures & Disclosures

Role Overview

• Draft, edit, and maintain policies, procedures, and regulatory disclosures (e.g., member agreements, compliance notices, operational procedures).
• Ensure all documentation aligns with regulatory, legal, and internal governance standards (e.g., NCUA, CFPB, state/federal requirements).
• Translate complex regulatory and operational requirements into clear, concise, user-friendly language.
• Partner with compliance, legal, risk, and business units to gather requirements and validate accuracy.
• Conduct gap analysis and document reviews to identify outdated or inconsistent documentation.
• Manage document lifecycle including version control, approvals, updates, and publication.
• Support policy governance processes, including change management and communication.
• Maintain centralized repositories ensuring accessibility and audit readiness.

Requirements

• Bachelor’s degree in English, Communications, Business, or related field (or equivalent experience).
• 3–7+ years of technical writing experience, preferably in financial services.
• Strong knowledge of banking regulations, compliance, and disclosure requirements.
• Excellent writing, editing, and document management skills.
• Experience working with cross-functional stakeholders.
• Proficiency in MS Office, SharePoint, and documentation tools.
• Experience in banking or credit union operations highly preferred.
• Familiarity with ERM, GRC, or policy governance frameworks.
• Exposure to consumer disclosures (e.g., Reg E, Reg Z, Truth-in-Savings) highly preferred.