Technical Support Representative

Role Overview

• Provide world class support to our expanding client base.
• Work closely with our product and success teams.
• Become a product expert across the entire VALD suite, knowing our systems inside-out.
• Diagnose and resolve issues via phone and email.
• Liaise with the VALD team across the world to ensure customer needs are met.

Requirements

• Outstanding communication skills, both written and oral.
• A high degree of customer empathy.
• High level of attention to detail and a commitment to quality control.
• Strong problem-solving skills to troubleshoot issues efficiently and independently.
• Full working rights in the USA, and no restrictions to travel to the VALD HQ in Australia for your onboarding.
• Adaptable and willing to learn new skills and processes.
• Experience in a similar technical/client support role.
• Availability to work an offset workweek, including weekends or non-standard hours.

Benefits

• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across a range of disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• The latest equipment and remote setup to perform at your best.