Program Management Analyst

Role Overview

• Resolve, organize and prioritize escalations/issues daily, through troubleshooting and coordinating other internal departments
• Coordinates activities and communicates status to Program Management, through updating program documentation and coordinating with other internal departments
• Performs various testing and quality controls, through monitoring of reporting, IVR, text, and/or websites
• Assist in creating meeting minutes and creating meeting agendas through working with program managers and taking detailed notes during internal and external client meetings
• Creates and updates financial tracking document with invoice status, through utilizing internal reports from finance
• Other duties as assigned.

Requirements

• Bachelors; business, marketing, or communications preferred or equivalent experience
• 0-2 years of administrative work
• Excellent written and verbal communications skills
• Proficient in MS Office suite (Word, Excel, PowerPoint)
• Excellent organizational skills
• Excellent attention to detail
• Analytical thinking
• Ability to function independently with a high degree of accuracy and accountability
• Client focused
• Service oriented
• Process oriented

Benefits

• Comprehensive benefits, including medical, dental, vision, life, and disability insurance.
• 401(k) plan with employer contributions where applicable.
• Flexible paid time off (PTO) policy covering sick days, personal days, and vacations.
• Eight standard company holidays and three floating holidays annually.