Senior Provider Relations Analyst, Americas

Role Overview

• Manage the relationship with Health Care Providers of the Latin American & Caribbean network
• Conduct all aspects of health care professional education for existing and newly contracted health care professionals
• Manage the ongoing relationship and handling day-to-day operations directly with health care providers
• Provide consolidated feedback to rest of Network Management, Americas team
• Strive for continuous service improvement via analyzes of root causes and proactive implementation of initiatives

Requirements

• 4+ years of experience in Operations, Data Analysis, Marketing/Communications, or Relationship Management
• 2+ years of Cigna experience (or relevant experience in other functions/companies)
• Proficiency in Spanish and English required
• Strong analytical and problem-solving skills
• Excellent organization, planning, and prioritization skills
• Experience in complaint management
• Strong practical knowledge of MS Office applications, including Excel
• Experience with Salesforce is a plus
• Availability to travel 10-20% of your time (estimation)

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence