Provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests.
Perform secondary response and advanced troubleshooting of escalated customer issues.
Analyze and document unfamiliar client server, workstation, and network environments.
Support and troubleshoot diverse computing environments across a wide range of business clients.
Troubleshoot and resolve high-level workstation, server, and network incidents independently.
Utilize appropriate software utilities and vendor
or application-specific tools to achieve timely resolution.
Set and manage client expectations throughout the troubleshooting process.
Develop, document, and help implement client standards based on Thrive best practices.

3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills.

Systems Administrator, Monday to Friday, 12 PM to 9 PM EST Shift

Key skills