Manage the daily processing, validation, and posting of high-volume marketplace invoices in ERP, Dynamics 365 (D365)
Lead and execute the department’s weekly invoicing close process to ensure all marketplace and storefront invoices are completed accurately
Conduct routine audits of Amazon shipments and inventory movements
File, track, and manage reimbursement claims through marketplace portals to recover lost revenue and maximize profitability
Coordinate and audit product disbursements related to promotional samples, marketing partnerships, and gifting initiatives
Maintain marketplace backend configurations, including tax settings, business licensing requirements, and product variant accuracy across third-party platforms
Analyze marketplace data, including conversion rates, fee fluctuations, and competitor pricing, to identify trends and support strategic decision-making
Track inventory levels and manage procurement for packaging materials, shipping supplies, product accessories, and office fulfillment items
Serve as the primary E-Commerce representative for internal requests, including employee purchases and consumer product inquiries
Process vendor payment requests and maintain detailed tracking of marketing expenditures against approved budgets

Bachelor’s degree in Business Administration, Finance, Supply Chain, Marketing, Operations, or a related field, or equivalent practical experience
1–3 years of experience in e-commerce operations, sales operations, accounting support, business operations, or a related field
Strong proficiency in Microsoft Excel or Google Sheets with the ability to organize, analyze, and reconcile data
Excellent attention to detail and organizational skills with the ability to manage multiple priorities and deadlines
Comfortable working with ERP systems (D365 preferred) and high-volume transactional data
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to work both independently and collaboratively in a fast-paced environment

Medical (PPO), dental (PPO), vision (PPO), & life insurance*
Flexible spending account (FSA) and dependent care account (DCA)*
401(k) plan with up to 3% company match*
Paid vacation and sick leave
11 annual paid holidays and paid time off for birthday
Corporate wellness program, including gym membership reimbursement and monthly onsite chiropractic and acupuncture services
Discounted pet insurance
Job-related training reimbursement*

E-Commerce Sales Operations Specialist

Key skills