Lease Administration Compliance, Governance & Excellence Lead

Role Overview

• Conduct scheduled and unannounced audits across all AUS accounts (onshore and offshore), maintaining complete independence from delivery teams, and produce written findings with risk ratings, root cause analysis, and evidence-based remediation tracking
• Own and maintain the Australian LA Governance Framework, enforcing zero-tolerance cut-off governance controls and establishing validation gates to prevent abstraction from unapproved documents and processing without proper authorisation
• Design and operate a proactive Quality Assurance programme, actively sampling work output across all accounts and producing monthly LA Health Reports covering error rates, compliance status, risk exposure, and trend analysis
• Develop and maintain LA Operations Guides and SOPs for Australia, leading continuous improvement initiatives to identify inefficiencies, close gaps, and benchmark practices against global JLL standards
• Maintain a consolidated financial exposure register and live risk register with escalation triggers, providing early warning signals to senior leadership before quality issues become client problems
• Define minimum competency standards for all LA roles and design structured onboarding and training programmes, championing a cultural shift where LA operates as gatekeeper, not order taker
• Serve as the onshore governance authority and single point of escalation for offshore LA teams, reviewing instruction quality and maintaining a documented escalation framework with clear triggers and response timeframes
• Drive adoption of technology and tooling (PEGA, DealSumm, CoStar, Portfolio) as governance and quality enablers across all accounts
• Develop account-specific process flows where client requirements necessitate deviation from standard, with formal sign-off and documentation
• Participate in fortnightly remediation reviews, providing independent status updates on open findings and ensuring accountability across onshore and offshore operations

Requirements

• Tertiary education in Business, Property, Law or related disciplines
• At least 5 years of corporate real estate experience with proven business development results and deep Lease Administration operational knowledge
• Demonstrated experience managing offshore teams and achieving deliverables across multiple, complex accounts
• Exceptional attention to detail with strong data management capabilities and proven ability to drive accuracy and ensure compliance
• Outstanding relationship, influencing, and stakeholder management skills—able to build trust, deliver superior service, and take tough stands when necessary
• Strong leadership experience with both large and small teams, demonstrating an 'achiever' mentality and high degree of drive and results orientation
• Creative and innovative thinker who develops sound strategies, mobilises organisations, and brings the best of JLL to every situation through effective networking and collaboration
• Natural inquisitiveness with ability to apply critical thinking, balance detail with decision-making usefulness, and place property within the context of broader business frameworks

Benefits

• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible work arrangements