Deliver benefits orientations and presentations to physicians and residents, translating complex information into clear, actionable guidance
Provide expert guidance on employee benefit programs, including health, retirement, and life event processing, ensuring accurate and compliant administration
Provide high-touch support for physicians and residents through one-on-one provider consultations that exemplify strong customer service
Lead and contribute to projects and process improvement initiatives, supporting the design, implementation, and ongoing optimization of benefits workflows and service delivery models
Serve as a subject matter expert and resource for team members, providing training, coaching, and guidance on systems, processes, and benefits knowledge to enhance team capability and performance
Maintain strict confidentiality and accuracy when managing sensitive HR and benefits data, ensuring compliance with organizational policies and applicable regulations

3-5 years of experience in benefits administration, HR operations, or HR service center environments
Experience providing consultative HR or benefits support in a customer-facing environment
Functional human resources experience in either employee relations, compensation/benefit administration, training/development, learning, or employment/recruiting
Strong understanding of human resources, or similar field of work, principles, practices, laws and regulations
Working knowledge of the healthcare industry, role, and terminology
Experience coaching and training others in the use of enterprise software or service management systems
Intermediate to advanced proficiency in Workday or similar HRIS platforms, including execution of complex benefits transactions, workflow management, and issue resolution
Experience utilizing case management platforms (e.g., ServiceNow, Service Matters) to manage, document, and resolve employee inquiries with accuracy and timeliness
Experience delivering presentations, orientations, or training sessions to professional or clinical audiences.

generous benefits package
covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Solutions Center Physician Benefits Consultant

Key skills