Lead and develop the Customer Service team to deliver exceptional & consistent customer experience
Champion service innovation, embed accountability, and set the standard for best-in-class service delivery
Manage day-to-day execution of customer service activities to ensure accurate order processing
Own and continuously improve end-to-end customer service processes
Serve as the voice of the customer across the organization

Bachelor's degree from an accredited four-year institution
3+ years leading customer service teams in a manufacturing, supply chain, or logistics environment
8+ years of progressive customer service or sales experience
Track record of implementing customer experience transformation initiatives
Proven ability to coach, develop, and retain high-performing teams
Strong written and verbal communication skills
Proficiency with CRM platforms (Salesforce preferred) and ERP systems (JD Edwards preferred)
Ability to manage travel requirements of 20% airline travel

Customer Service Manager

Key skills