Answer all incoming calls within the established ring time goal
Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
Assist members with loan inquiries, which may include, payoff request, rate information, processing payments, establishing automatic transfers and payment history details
Educate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research
Promote and maintain quality internal service at all times

High school diploma or GED equivalent
Minimum of six months financial institution experience or equivalent call center experience preferred
Skilled use of phone system, computer, and all related software.
Basic math/accounting skills
Excellent verbal and written communication skills
Research and problem solving skills
Bilingual Spanish preferred

All Contact Center Consultants are eligible for incentives of up to $400 per month.
Work from home eligibility after six months with Meets Standard Performance & Manager Approval.

Call Center Representative – Spanish Bilingual Preferred

Key skills