Key skills
Communication
About this role
Role Overview
- Primary point of contact for end-user enablement, platform improvement and issue resolution
- Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email).
- Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.
- Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
- Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
- Contribute to the creation and improvement of internal processes in coordination with our HQ team in Paris.
- Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our ticketing system.
Requirements
- 2-3 years of experience in a similar role
- Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Strong problem-solving skills and ability to think critically
- Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences.
- Team player mindset, sharing best practices internally, ability to find solutions who will benefit to all
- Interest in data management
- Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment.
Benefits
- 20 days paid holidays + 5 Sick Days + 10 Public Holidays
- Medical, Dental & Vision Coverage (fully paid by Deepki)
- Pension: 401(k)
- Safe harbor plan
- 3.5% employer contribution
- International environment
- Access to a language learning platform
- Office in Manhattan's Financial District