Technical Support Developer

Role Overview

As a Technical Support Developer, you will play a key role in providing technical support, web development, database management, and client service. You will act as the bridge between technical execution and client satisfaction, ensuring clients receive exceptional support while maintaining the quality, reliability, and performance of our web-based platforms.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and hands-on experience working with both front-end and back-end technologies.

Company Profile:

Our client is an Australian-based SaaS software company founded in 1998 that specializes in developing online community and web application platforms. With over 25 years of experience, the company serves more than 100 clients across Australasia, Asia, the UK, and the Middle East, including organizations in the education, nonprofit, NGO, and corporate sectors.

With offices in Australia and the United Kingdom, Potentiality delivers innovative, scalable, and secure technology solutions that help organizations build engaged and connected communities.

As they are continuously expanding, they are looking for a versatile and proactive Technical Support Developer to join their team.

This is an excellent opportunity to work remotely with a highly skilled engineering team in Australia, further develop your technical expertise, and contribute to delivering high-quality software solutions that meet client needs.

Duties and Responsibilities:

• Technical Support & Troubleshooting
• Diagnose, troubleshoot, and resolve website, application, and system
• related issues
• Investigate bugs, functionality problems, and user-reported concerns
• Escalate complex issues when required and follow through to resolution
• Client Support & Ticket Management
• Manage and prioritise support tickets in accordance with service levels
• Provide timely updates and communicate solutions clearly to clients
• Build strong client relationships through professional and responsive support
• Database & Data Management
• Upload, manage, and maintain client data accurately
• Create and manage custom database fields and structures based on client requirements
• Ensure data integrity, consistency, and security across systems
• Website Development & Design
• Update and maintain website layouts and content
• Implement client branding requirements and design changes
• Ensure websites are fully responsive across desktop, tablet, and mobile devices
• Quality Assurance & Testing
• Conduct comprehensive testing of websites and platform functionality
• Identify and resolve bugs, layout issues, and performance concerns before deployment
• Verify system changes meet client requirements and quality standards
• Front-End Development
• Develop and maintain HTML, CSS, and JavaScript components
• Troubleshoot website templates and email rendering issues
• Optimise website performance and user experience
• Client Consultation
• Provide technical guidance and recommendations to clients
• Assist clients with platform usage and best-practice solutions
• Translate technical concepts into clear, non-technical language

Requirements

Must-have Skills / Qualifications:

• Strong experience with C# development
• Solid knowledge of JavaScript, HTML, and CSS
• Experience with responsive web design and cross-browser compatibility
• Working knowledge of SQL and relational database management
• Understanding of web application architecture and troubleshooting techniques
• Strong analytical and problem-solving skills
• Excellent verbal and written communication abilities
• High attention to detail and commitment to quality
• Strong organisational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a proactive approach to support

**Advantageous skills or nice-to-haves: **

• Experience supporting SaaS platforms or web-based applications
• Familiarity with API integrations and third-party services
• Knowledge of email template development and troubleshooting
• Experience with version control systems such as Git

Tech Stack

• JavaScript
• SQL