Database Administrator

Role Overview

• Maintains and supports the company’s database and systems to ensure that records are complete, accurate, and secure, and workflows and processes function effectively.
• Backup and restore data to prevent data loss.
• Eliminate duplicate records.
• Process data change requests.
• Maintain data formatting standardization/normalization.
• Monitor available storage and usage for optimization.
• Synchronize data between Salesforce and other systems (learning management, marketing automation, webinar platform, etc.).
• Serves as the primary CRM/AMS administrator within DMEC, ensuring membership data in the CRM/AMS (Salesforce and Nimble) is accurate and supporting consistent reporting and analysis.
• Configures and maintains system functionality using Salesforce tools (e.g., flows, workflows, and other configuration tools).
• Independently manages day-to-day system administration, prioritizing work and implementing improvements to support organizational needs.
• Monitors and improves system integrations (e.g., LMS, marketing automation, webinar platforms), troubleshooting issues, and coordinating with vendors as needed.
• Manages system updates and changes, including testing and coordination of deployments, working with internal stakeholders and external partners as needed.
• Develops reports and dashboards to support analysis and decision-making.
• Utilizes data management tools to migrate and validate data.
• Works closely with the Member Services Coordinator on database and system design and updates, including permission settings and user access.
• Provides Tier 2 technical support to internal and external users, including troubleshooting issues, fulfilling requests, and improving system usability.
• Evaluates new Nimble AMS and Salesforce releases and features and develops recommendations for potential implementation.
• Serves as back-up webmaster for the organization’s website (WordPress) and assists with content updates.
• Assists and facilitates implementation of new projects as assigned.
• Assists and leads training and testing of implementations and deployments.

Requirements

• Bachelor's degree in business information systems (or a related field) or an Associate’s degree in a relevant field with 3+ years of experience in database administration required
• Certified Salesforce Administrator (201) required
• Experience with WordPress preferred
• Experience and understanding of learning management systems, particularly Nimble AMS, preferred
• At least one year of experience with data cleansing tools
• Proficient in Microsoft Office, SharePoint/OneDrive, and Adobe products

Tech Stack

• WordPress

Benefits

• 40 hours of paid sick leave per calendar year, unless a greater amount is required under state of local law
• 4.62 vacation hours accrued per pay period (3 weeks per year)
• 40 hours of bereavement leave
• 401K retirement plan with 100% company match up to 4% of salary
• Flexible spending accounts
• Eight (8) holidays, plus your birthday (floating holiday); in addition, the DMEC office is closed for two days following each in-person conference (2 conferences per year), and Christmas Eve through New Year’s Day each year (employees will be paid for any workdays that fall during that period)
• Employees become eligible for group health and welfare benefits on the first of the month after completion of 30 days of employment.
• Fully paid health, dental, vision, group life, and disability insurance (short-term and long-term)
• Employees are eligible on the first of the month following 60 days of employment for the following benefits: 80 hours of Paid Family Leave per year
• DMEC will provide the necessary computer equipment (laptop and printer) for the employee’s home office as well as a monthly technology stipend of $100.